hokibonus Casino & Sportsbook Data Care

This page describes what we collect when you use hokibonus and how we keep that data protected. We collect personal information—email, phone number, identity documents—to verify your account, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, or bank transfer, and settle your sportsbook and live-dealer transactions.

Our data handling follows standard privacy practices. We encrypt sensitive information, restrict access to authorized staff, and never sell your data to third parties. We may share information with payment providers, regulators, or law-enforcement where required by law. We keep your data as long as your account is active, plus a retention period for compliance and dispute resolution.

This privacy policy applies to all hokibonus users in supported jurisdictions. By using our platform, you acknowledge that you understand how we handle your information. If you have questions, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can clarify our practices.

What We Collect and Why

We at hokibonus collect different data depending on your account activity. During registration, we collect your email address, phone number, date of birth, and legal name. Before you can fund your account or withdraw, we require identity verification—you upload a government-issued ID (passport, KTP, or equivalent) and proof of address (utility bill, bank statement, or official letter). We also collect payment information when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer.

Once your account is active, we collect transaction history—every deposit, withdrawal, sportsbook placement, live-dealer session, and slot-game play. We log your IP address, device type, and browser information. This data helps us detect fraud, prevent money laundering, and improve our service. We also track which Liga 1 fixtures, Piala AFF matches, or Champions League markets you view, and how long you play live blackjack, roulette, or baccarat tables.

We collect this data to fulfill our legal obligations (AML compliance, tax reporting), process your transactions, investigate disputes, and enhance hokibonus security. We do not use your information for marketing purposes unless you explicitly opt in via email. You can withdraw marketing consent at any time.

How We Share Your Information

We at hokibonus do not sell or rent your personal data. We share information only where necessary to provide our service or comply with law. Our payment processors (mobile banking, local payment, online payment, e-wallet, bank partners) receive your account and transaction data to settle deposits and withdrawals. These processors sign data-processing agreements with hokibonus and are bound by similar confidentiality obligations.

We may disclose information to regulatory authorities, anti-money-laundering investigators, or law-enforcement agencies if we receive a court order, regulatory request, or legal subpoena. We do not proactively report user activity to government bodies unless required by law. During Idul Fitri, Idul Adha, Imlek, or Nyepi holidays, our data-handling schedule may adjust, but our confidentiality obligations remain unchanged.

We do not share your hokibonus activity with third-party marketing firms, data brokers, or advertisers. Our service providers (hosting, analytics, customer support) may access your data under strict confidentiality terms. We audit these relationships regularly to ensure compliance.

Data Storage and Security

We at hokibonus store your data on encrypted servers located in multiple regions. While your primary data may be held in Southeast Asia, backups may be stored outside your jurisdiction for disaster recovery. All data transmission between your hokibonus device and our servers uses TLS 1.2 encryption or higher. Your hokibonus login credentials are hashed and salted; we never store passwords in plain text.

We implement standard security controls: firewalls, intrusion detection, regular security audits, and restricted staff access. If we detect a data breach affecting hokibonus users, we notify affected individuals and any relevant authorities as required by law. We maintain cyber-liability insurance to cover incident response and user notification costs.

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  EncryptionProtection

  We encrypt all data in transit and at rest using TLS 1.2 or higher, AES-256, and industry-standard hashing algorithms.

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  Access controlSecurity

  Only authorized hokibonus staff can access personal data. We use multi-factor authentication and log all access for audit trails.

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  RetentionPolicy

  We keep your data as long as your hokibonus account is active, plus a retention period for compliance, tax reporting, and dispute resolution.

Your Rights and Data Requests

We at hokibonus respect your privacy rights. You can request a copy of all personal data we hold on your hokibonus account by contacting our support team via in-app chat or email. We respond to data-access requests within 30 days. You can also request correction of inaccurate information or deletion of your data (subject to legal retention obligations). If you request account closure, we securely delete your data after the retention period expires.

You have the right to opt out of marketing communications at any time. We provide an unsubscribe link in every marketing email. You can also update your communication preferences in your hokibonus account settings. Opting out of marketing does not affect your access to sportsbook markets, live-dealer tables, or slot games.

Children and Third-Party Data

hokibonus is intended for users aged 18 and older (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect data from minors. If we discover that a hokibonus account has been created by someone under 18, we close the account and delete associated data.

We do not collect data about third parties through hokibonus. If you refer a friend or family member, we only collect their contact information if they explicitly consent. We do not contact referred individuals without their prior agreement.

Policy Changes and Contact

We at hokibonus may update this privacy policy to reflect changes in our practices or legal requirements. We notify users of material changes by email or in-app notification. Continued use of hokibonus after a policy update constitutes acceptance of the new terms. This privacy policy was last updated on the date shown in your hokibonus account settings.

If you have questions or concerns about how hokibonus handles your data, contact our support team via in-app chat, email, or our FAQ. We respond to privacy inquiries in English within five business days. You can also file a complaint with your local data-protection authority if you believe we have violated your privacy rights. Our services are available only where local law permits, and you are responsible for verifying compliance with your jurisdiction's data-protection regulations.